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Workflow
Solution Descriptions
Workflow models enable you to
find the right architecture and technology needed to manage
costs, risks and resource usage for:
Marketing
Operations
Catalogs and
Promotion
Content Management
Order Processing and
Response
Service Provisioning
Delivery and
Fulfillment
Customer Support and
Call Center
Payment Collection
Returns and Recovery
Materials and
Inventory
Security Video Monitoring
Logistics and
Field Service
Manufacturing and
Maintenance
Distance Learning
Timecard and
Barcode
Web Presence
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Catalogs
Catalogs are used to provide an itemized list such as
titles, course offerings, or articles for exhibition
or sale, usually including descriptive information,
illustrations or images, pricing, and ordering
details. A catalog may be to display offerings via Web
pages on the Internet or as publications in book or
magazine form. Catalog information is managed using
workflow routing and rules as non-structured (markup)
or as structured (database) content. Catalogs may
provide content via schedule for promotional offers or
branding.
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Promotion
Promotion is a process used to announce availability
of products and services to the potential customers.
Promotions uses brochures, public relations,
networking, news press releases, and advertising. Over
the Web, promotion is accomplished using search engine
ranking, links to affiliate Websites, and communities.
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Content Management
Content management provides access and administration
of non-structured data related by tags or markup to
define relationships or links. Content is stored in
the form of articles, images, links, video, audio as
found in Web pages. Content management also provides
for consistent look and feel by using styles to
control presentation during publication. Both database
and content management employ workflows and rules to
control revisions, additions, and deletions of
attributes and layout as data is routed around the
system such as authentication and authorization.
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Order Processing
and
Response
Order processing and response facilitates collection
of catalog selection, customer information, payment
authorization, promotional discounts, provisioning and
fulfillment of customer orders.
An auto-responder
provides fulfillment, provisioning, delivery, and
related status information on demand or schedule by
customers or representatives.
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Service Provisioning
Service provisioning is used to track service order,
qualification status, and invoicing details for call
center, automated attendant, or Internet based
customer service operations. Standard order workflow
management ensures faster delivery of asset equipment
and service provisioning at customer premises by
mapped service support information to a company’s
Operational Support System (OSS).
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Delivery
and
Fulfillment
Fulfillment of an order request is satisfied at
the time of successful customer receipt of the
material and provisioning of related services. Upon
completion of fulfillment, the value to the recipient
implied in the associated order has been delivered and
the related items are usable by the recipient. Upon
confirmation of delivery, the items fulfilled are
billable if the order balance has not been previously
paid.
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Customer Support
Customer support denotes a collection of
services provided by manufacturers and service
providers, usually by telephone, email, or website in
the form of FAQ pages or wizards.
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Call Center
A call (or contact) center is a centralized office
within a company responsible for answering incoming
telephone calls from customers or places outgoing
calls (telemarketing) to customers. A call center may
also respond to letters, faxes, emails and similar
written correspondence. The centralized approach aims
to rationalize the company's operations and reduce
costs, while producing a standard, branded, front to
the world. The approach naturally lends itself to
large companies with a large, distributed customer
base. Examples include utility companies, mail order
catalogue firms, and customer support for computer
hardware and software.
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Payment Collection
Payment collection provides for online verification,
guarantee, and authorization of payment method for
merchandise or services ordered over the Web. Standard
payment methods are purchase order, credit card,
check, or money orders. The merchant or service
provider prior to delivery and fulfillment normally
must receive checks and money orders.
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Returns and Recovery,
eRecovery
Returns and recovery is a workflow used to
retrieve defective, upgrade, or exchange assets and
equipment from customers. Normally the customer must
have a returned material authorization (RMA) in order
to return equipment for service, validation, upgrades,
or exchange. Most companies track such returns by RMA
number.
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Materials
and
Inventory
Materials management is the planning and control of
the activities related to the materials flow from the
suppliers up to the end of the conversion/production
process.
Inventory or stock is detailed list of goods located
in a certain space or belonging to a specified object.
Goods available for satisfying order or processing
demand. Inventories may consist of finished goods
ready for sale, they may be parts or intermediate
items, they may be work in process, or they may be raw
materials.
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Security and Video Monitoring
These applications help visually ensure that valuable
assets owned by a company or individual are not eroded
or destroyed by unauthorized users. The introduction
of Webcams connected through the Internet provided
both onsite and remote monitoring for safety and
security operations. Mobile Web security applications
also support traffic management, public access and
safety, and law enforcement where wired connections
are not practical or mobility is important.
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Logistics
Logistics is covers planning, execution and control of
the movement and placement of people resources, goods,
and service activities within an organized system
workflow for achievement of specific objectives.
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Field Service
Field Service manages service activities,
preventative maintenance, corrective action and
service events, service inventory, dispatch and
scheduling, warranties, invoicing, return materials
authorizations (RMAs), quotes and orders, shipping,
and receiving.
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Manufacturing
Manufacturing (a.k.a. Production) is a collection of workflows designed to
fabricate and assembling raw materials, semi-processed
materials, or parts into a finished or configurable
product, especially by means of a large-scale
industrial operation.
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Maintenance
Maintenance is involves monitoring and modification of
a product or service, after delivery, to correct
faults, to improve performance or other attributes, or
to adapt the product to a changed environment.
Maintenance is an important part of the software
development life cycle (SDLC). It is expensive in
manpower and resources, and one of the aims of
software engineering is to reduce its cost.
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Distance Learning
Services to receive education or training at remote
locations by K-12, universities and colleges, industry
professionals, government, and military via
video-based training (VBT) or computer-based training
(CBT). Distance learning requires multimedia, email,
video conferencing and related available high-speed
Internet technologies. Adults in the age group of
35-45 are the fastest group of students. In 1998,
about 89% of public secondary schools were connected
to the Internet. In 2002, about 90% of 4 year
institutions were online.
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Timecard
Timecards are completed by employees or stamped by a
time clock to record an employee's starting and
quitting times each workday. Timecard information is
collected for management of payroll and may include
project and job related information for accessing
employees experience and effort by task for scheduling
and estimation.
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Barcode
A barcode is a series of vertical bars of varying
widths, in which each of the digits zero through nine
are represented by patterns readable by a laser
scanner. Barcode is commonly found on consumer
products and are used especially for inventory control
operations.
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Web Presence
Tell your story on the Web to attract more customers.
Register your company's logo, purpose and philosophy
on your own business Web domain. Used primarily for
promoting and advertising your business taking
advantage of the extensive Web community much more
cost-effectively than other forms of media advertising. Host
your web pages so your customers can find your
business with no need for high-speed connections to
your personal computers. Pervasive Service help you
get your message out on the Web with minimal
investment.
Pervasive Services can help you by managing actions
needed to get your business online with minimal cost
and risk.
This service is provided free only for selected affiliate and
reference Websites co-hosted by Pervasive Services
domain and hosting services. Pervasive Services
reserves the right to refuse this offer to any
non-qualified person or business.
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Marketing,
eMarketing,
and eCommerce
Due Diligence, Impact Analysis,
Business Plan, Customer Research and Profiling, SWOT Analysis, Business Models, Pricing Models,
Branding, Positioning, Features to Benefit Mapping,
Features to Capabilities Mapping, Offerings, Licensing, Leverage, Churn,
Usability, Content Management, Configuration
Management, Release Management,
Product and Service Management, Brochures,
Advertising, Promotion, Distribution, Forecasting,
Decision Support
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ePromotion
High-traffic keyword phrase identification and
submission to major Internet search engines such as:
Google, Yahoo, Alta Vista, Inktomi, Lycos, AOL.
Traffic reporting based on page visits and keyword
phrase hits. Key word phrase selection focused on
search engine ranking within the top 50 websites.
Editing and rephrases pages to meet specific search
engine requirements. This service is comparable to
running your ad in a nationally ranked periodical or
news paper for several months at a fraction of the
cost ... search phrase have an unlimited run time and
are viewed worldwide anywhere anytime.
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Operations
and eBusiness
Supply Chain, Resource Planning,
Process Design, Technology Strategy, Work Measurement,
Capacity, Maintenance, Location, Layout, Materials
Management, Bills-of-Materials, Production Planning
and Scheduling, Inventory Management, Material
Requirements, Fulfillment and Delivery Management,
Returns and Recovery Management, Repairs Management, Quality Management,
Security, Queuing, Simulation,
Linear Programming
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eTraffic
Web traffic monitoring tells you how many visitors
have come to your sight, which path they followed, how
long they spent on each page, referring sites, and
more. If you site provides purchasing eTraffic can
tell you how much they spent, what they purchased, and
how they paid. This service makes it easier for you to
track site traffic for making informed inventory and
promotional decisions.
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eMerchandising
Automatically offer cross-sell and up-sell items and
options to customers during shopping and checkout.
Provide frequents shopper rewards and coupon discounts
with pricing specials, products, and more. Both
customer and shopper receive email confirmation upon
order placement.
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ePayment
Secure online credit card payment processing via
Paypal or other comparable secure Merchant
point-of-sale credit card payment service. Funds are
deposited directly to your merchant checking account.
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eShipping
Provides real-time UPS shipping charges, percent of
order, price based shipping, or flat shipping and
handling fee. Allows customers to select and display
multiple shipping options. Orders can be tracked by
the customer from shipment to delivery via the UPS
website.
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eAvailability
Provides on line inventory and service availability
and tracking for online customers to your site.
Notification is provided for out-of-stock items, low
stock levels, and open reservations available for
booking. Manage inventory, reservations, and notices
for your site or for specific items only. Eliminate or
backorder items no longer in stock.
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